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sethrakWhy, I ask you... why do credit card companies grant accounts to people who have no idea how they work?
People who act like I'm doing something really spiffy when I reach over the edge of the card reader and push the right button for them without needing to look at the label. I work there, of course I know the buttons by now. Half the time all it needs is the 'credit' or 'debit' button pushed.
People with check cards who don't know the difference between debit or credit to begin with, and blink at me in confusion when I ask. It makes a difference in how your bank files the transaction, and how they assess the fees if you make more transactions than are allowed for free in a month. It's their money. Why do they not know how their own accounts work?
At the most basic level, it makes a difference in which buttons get pushed. If they want it as a debit transaction, even if I swipe the card through my register's reader instead of the reader on the little pole facing the customers, they need to enter their PIN on the keypad. I certainly don't know their PINs. That's the whole point.
People who get mad at _me_ when the card reader gets it's signals crossed mid-transaction between a credit and a debit, and we need to re-swipe the card.
People who think swiping the card more than once means they get double-charged. >_< If it doesn't print up the receipt for their signature, it hasn't gone through to their credit company, and they won't get charged.
Gahhh...
Or the real winner for today... the lady who brought a couple large rugs through my line. One of them had something slightly odd about the rug backing. Nothing that affected the appearance of the pattern on the top. Nothing that seemed to affect it's structural integrity. But she said it 'had something wrong with it', and 'Jeffrey from rugs' told her to tell me to call him and get his ok for her to get the price reduced. Original price was 35$ and some change. She wanted a good ten dollars off. I can't do that without verification.
So, I called over the intercom. "Jeffrey from rugs please call 255, Jeffrey from rugs, please call 255 for a price check." No reply. Called again a few minutes later. Still no reply. My line was starting to get a bit long behind this lady. I looked at the schedule, to see if there was anyone else listed for that department. There was nobody named Jeffrey listed in _any_ dept. Nor was their anybody lsted in the furnishings section. I schlepped over to the front end supervisor. He suggested I call Amanda, who was scheduled for domestics. Amanda never called back. After being paged twice. -_-
I went back up to the supervisor. He suggested I call the manager. The manager on duty, upon hearing what the lady had said, went quiet for a minute, then said "But we don't _have_ a Jeffrey working here. In any department."
She said if there was a slight defect, the most we could do was give the lady 10% off, and hung up.
I went back, finished ringing up her sale, with the percentage taken off, and mentioned to the lady that my manager said we didn't have any such employee. She blinked innocently and said nothing.
Gah.... people these days...
People who act like I'm doing something really spiffy when I reach over the edge of the card reader and push the right button for them without needing to look at the label. I work there, of course I know the buttons by now. Half the time all it needs is the 'credit' or 'debit' button pushed.
People with check cards who don't know the difference between debit or credit to begin with, and blink at me in confusion when I ask. It makes a difference in how your bank files the transaction, and how they assess the fees if you make more transactions than are allowed for free in a month. It's their money. Why do they not know how their own accounts work?
At the most basic level, it makes a difference in which buttons get pushed. If they want it as a debit transaction, even if I swipe the card through my register's reader instead of the reader on the little pole facing the customers, they need to enter their PIN on the keypad. I certainly don't know their PINs. That's the whole point.
People who get mad at _me_ when the card reader gets it's signals crossed mid-transaction between a credit and a debit, and we need to re-swipe the card.
People who think swiping the card more than once means they get double-charged. >_< If it doesn't print up the receipt for their signature, it hasn't gone through to their credit company, and they won't get charged.
Gahhh...
Or the real winner for today... the lady who brought a couple large rugs through my line. One of them had something slightly odd about the rug backing. Nothing that affected the appearance of the pattern on the top. Nothing that seemed to affect it's structural integrity. But she said it 'had something wrong with it', and 'Jeffrey from rugs' told her to tell me to call him and get his ok for her to get the price reduced. Original price was 35$ and some change. She wanted a good ten dollars off. I can't do that without verification.
So, I called over the intercom. "Jeffrey from rugs please call 255, Jeffrey from rugs, please call 255 for a price check." No reply. Called again a few minutes later. Still no reply. My line was starting to get a bit long behind this lady. I looked at the schedule, to see if there was anyone else listed for that department. There was nobody named Jeffrey listed in _any_ dept. Nor was their anybody lsted in the furnishings section. I schlepped over to the front end supervisor. He suggested I call Amanda, who was scheduled for domestics. Amanda never called back. After being paged twice. -_-
I went back up to the supervisor. He suggested I call the manager. The manager on duty, upon hearing what the lady had said, went quiet for a minute, then said "But we don't _have_ a Jeffrey working here. In any department."
She said if there was a slight defect, the most we could do was give the lady 10% off, and hung up.
I went back, finished ringing up her sale, with the percentage taken off, and mentioned to the lady that my manager said we didn't have any such employee. She blinked innocently and said nothing.
Gah.... people these days...
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no subject
Date: 2003-04-12 10:19 pm (UTC)"It's a typo ma'am."
"I want it for free."
"Ma'am, vegetarian and vegetariaan are not enough of a difference to get you 'free'."
no subject
Date: 2003-04-13 01:57 am (UTC)[Plug]: Will that be all?
[Customer]: Yes, and I'd like $150 cash back.
[Plug]: Okay, so this will be on debit, then?
[Customer]: No, I'm paying with cash.
[Plug]: So... you're paying with cash... and you want cash back from it.
[Customer]: Yes, that's right. I need cash for at home.
[Plug]: ...seriously?
[Customer]: Yes, seriously!
[Plug]: So... why don't you just keep the extra cash? I can't give you free money.
[Customer]: I'm not saying that, I'm just saying I want cash back on this!
[Plug]: But I'd just be handing it RIGHT BACK TO YOU. There is NO POINT. Look, you've got your debit right there--why not pay with that and keep that cash for home?
[Customer]: (angrily puts away debit and pulls out cash) Just forget it! Forget it!
[Plug]: Whatever.
PEOPLE ARE FANTASTIC!
no subject
Date: 2003-04-13 05:35 am (UTC){Customer, C} I'd like to return to this book...
{Trix} OK, thank you...
{Cumstomer} Ummm, don't I get any money for it?
{Trix} Ummm, Madam, this is a library. {Points to back} ...and this isn't even a library book...
{Customer} But don't you take donations? I see it on all the signs...
{Trix} Do you know what the word...donation means?
{Customer} Come on, I only want half the value of it, how about five bucks!
no subject
Date: 2003-04-13 05:36 am (UTC){Customer} I'd like to return to this book...
{Trix} OK, thank you...
{Customer} Ummm, don't I get any money for it?
{Trix} Ummm, Madam, this is a library. {Points to back} ...and this isn't even a library book...
{Customer} But don't you take donations? I see it on all the signs...
{Trix} Do you know what the word...donation means?
{Customer} Come on, I only want half the value of it, how about five bucks!
Re:
Date: 2003-04-13 03:57 pm (UTC)Would you like me to help you find it?
No. I can't find it.
...