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::sigh::
I found out why James got fired.
Wednesday night, this lady comes to my register, and asks for a regular chocolate malt extra heavy. (Extra heavys involve custard as well as the malt mix base.) After I've rung her up, she says to tell the kitchen crew that she doesn't want any chocolate syrup mixed in with her malt, because it 'gives her a lot of phlegm, and she thinks she's allergic to it'.
Yeah. That's pretty much what I thought too, folks.
All she wanted was the custard and some malt mix - not even much of the malt mix. Thus making it not much of an actual malt anymore. She was really vehement about it. I kept my face pleasantly blank, and agreed to go back and tell the fountain crew what she wanted.
James was the only person back there. He got very grumpy at me about her wishes; evidently she's asked for this before, and he finds this woman incredibly annoying. She was too far away to hear the exact wording, but it was pretty obvious he was in a bad mood. When I came back to my register, she wanted to know why he'd "been rude to me". I politely said I didn't think he'd been rude, he was just tired tonight. Which was true. He had huge bags under his eyes. She persisted, denigrating James' behavior and saying how sorry she was he'd spoken to me like that. I repeated that I didn't have a problem, and I felt fine. She didn't want to let it go. After a couple minutes her non-malt malt came up and she left. I didn't think any more of it.
Evidently at some point during the evening she called the restaurant, got ahold of Tom, the owner, and complained to him about James' alleged rudeness. Tom fired him on this basis, without asking my side.
I got a chance to talk to Jeff, my manager, privately this evening and asked what had happened. Jeff told me the above tale, and said that it didn't much matter if I'd been able to tell Tom I didn't mind, because a customer complained, and that takes precedence.
I feel terrible.
He didn't deserve to lose his job over this. A customer shouldn't be able to get someone fired over something like this without any of the people actually involved being consulted. For all I know James blames me for it. ::sigh::
No, Dav-chan, military life would not be an improvement. :) I don't think my biological clock would be able to conform to military notions of getting up early.
I had a long day before this unpleasant news. I think I'll go to bed soon, and sleep in sinfully late. :) Other stuff's happened, too. but my coherence levels are starting to plummet.
Wednesday night, this lady comes to my register, and asks for a regular chocolate malt extra heavy. (Extra heavys involve custard as well as the malt mix base.) After I've rung her up, she says to tell the kitchen crew that she doesn't want any chocolate syrup mixed in with her malt, because it 'gives her a lot of phlegm, and she thinks she's allergic to it'.
Yeah. That's pretty much what I thought too, folks.
All she wanted was the custard and some malt mix - not even much of the malt mix. Thus making it not much of an actual malt anymore. She was really vehement about it. I kept my face pleasantly blank, and agreed to go back and tell the fountain crew what she wanted.
James was the only person back there. He got very grumpy at me about her wishes; evidently she's asked for this before, and he finds this woman incredibly annoying. She was too far away to hear the exact wording, but it was pretty obvious he was in a bad mood. When I came back to my register, she wanted to know why he'd "been rude to me". I politely said I didn't think he'd been rude, he was just tired tonight. Which was true. He had huge bags under his eyes. She persisted, denigrating James' behavior and saying how sorry she was he'd spoken to me like that. I repeated that I didn't have a problem, and I felt fine. She didn't want to let it go. After a couple minutes her non-malt malt came up and she left. I didn't think any more of it.
Evidently at some point during the evening she called the restaurant, got ahold of Tom, the owner, and complained to him about James' alleged rudeness. Tom fired him on this basis, without asking my side.
I got a chance to talk to Jeff, my manager, privately this evening and asked what had happened. Jeff told me the above tale, and said that it didn't much matter if I'd been able to tell Tom I didn't mind, because a customer complained, and that takes precedence.
I feel terrible.
He didn't deserve to lose his job over this. A customer shouldn't be able to get someone fired over something like this without any of the people actually involved being consulted. For all I know James blames me for it. ::sigh::
No, Dav-chan, military life would not be an improvement. :) I don't think my biological clock would be able to conform to military notions of getting up early.
I had a long day before this unpleasant news. I think I'll go to bed soon, and sleep in sinfully late. :) Other stuff's happened, too. but my coherence levels are starting to plummet.